Return and Refund Policy

At Gold Coast Clear, we strive to provide the highest quality products and ensure your complete satisfaction. If you are not entirely satisfied with your purchase, we are here to help. Please review our Return and Refund Policy for detailed information on how to return products and receive a refund.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Timeframe: You must initiate the return within 30 days of the purchase date.
  • Condition: The item must be unused, in its original packaging, and in the same condition as when you received it.
  • Receipt: A receipt or proof of purchase is required to process the return.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods such as edibles.
  • Opened or used products.
  • Gift cards.
  • Sale items or products marked as non-returnable.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at [insert email address] with your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: Our customer service team will review your request and, if approved, provide you with a Return Authorization (RA) number and return instructions.
  3. Pack and Ship: Securely pack the item(s) in the original packaging, include the RA number, and ship the package to the address provided by our customer service team. You are responsible for return shipping costs.

4. Refunds

Once we receive and inspect your return, we will notify you of the status of your refund. If your return is approved, a refund will be processed to your original method of payment within 10 business days. Please note:

  • Shipping Costs: Original shipping costs are non-refundable.
  • Restocking Fee: A restocking fee may apply for certain items.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [insert email address] with your order number and details of the defective or damaged product. We will provide further instructions for the exchange process.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [insert email address] with your order number and a description of the issue. We will work with you to resolve the problem by offering a replacement, exchange, or refund as appropriate.

7. Late or Missing Refunds

If you haven’t received a refund within the stated timeframe, please:

  • Check your bank account or credit card statement.
  • Contact your bank or credit card company, as processing times may vary.
  • If you’ve done all of this and still have not received your refund, please contact us at [insert email address].

8. Contact Us

If you have any questions or need assistance with your return or refund, please contact our customer service team:

Gold Coast Clear
Email: info@thegoldcoastclearstore.com

By making a purchase on our website, you agree to this Return and Refund Policy. We appreciate your business and are committed to ensuring your satisfaction with our products.